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Quant Sigorta ve Reasürans Brokerliği Süreç Yönetimi Hizmetleri

Process Management Services

These are services we have designed to optimize complex operations in the insurance industry and improve customer satisfaction. 

The main components of our process management services are as follows:

  1. Claims Management: Management of the processes of receiving, evaluating, processing and paying our customers' claims. Optimizing processes such as recording claims, managing claim files, assigning loss adjusters and tracking compensation payments.

  2. Customer Relationship Management: Management of processes such as receiving customer requests, solving customer problems, collecting customer feedback and increasing customer satisfaction. Optimizing processes to manage customer relations and increase customer loyalty.

  3. Continuous Improvement: Establishing a framework for continuous review, analysis and improvement of insurance processes. Use of continuous improvement methodologies and continuous monitoring of process performance.

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